Help Center
Browse our knowledge base to find answers.
How campaigns work
4 minA campaign is a sequence of steps that Swimlane runs for you, from your own LinkedIn account, for every contact in an audience: send an invi...
How the inbox works
4 minThe Swimlane inbox brings your LinkedIn conversations into one list, next to everything you know about each person: tags, pipeline stage, no...
Invite teammates and manage roles
4 minBring colleagues into your Swimlane organization by email, then change their role or remove them when needed. Before you start - You must b...
The contact record: what Swimlane keeps and how it stays up to date
4 minEvery person you exchange with on LinkedIn becomes a contact in Swimlane. You don't create them by hand: when your conversations sync, each ...
What is Swimlane? How the product fits together
4 minSwimlane is a CRM that lives in your LinkedIn inbox. It connects to your LinkedIn account, brings your conversations into one place, turns e...
How sourcing works in Swimlane
4 minSourcing is how people get into Swimlane before you talk to them. Each person exists once in your workspace and can belong to several lists....
Find prospects with People Search
3 minDescribe the person you want to reach in plain words: Swimlane builds the LinkedIn search, ranks the profiles it finds and lets you import o...
Build your first campaign, step by step
5 minThis guide walks you through the campaign editor, from naming your campaign to launching it. You can save it as a draft at any point and com...
Reply to a conversation
3 minAnswer a LinkedIn message from Swimlane without switching to LinkedIn. Your reply goes out through your own LinkedIn account and is recorded...
Add, edit and archive contacts
4 minMost contacts arrive on their own. This article covers the ways people get into Swimlane, what you can change on a contact, how archiving wo...
How a team shares contacts, lists and pipelines
3 minWhen several people work in the same Swimlane organization, some things are shared by everyone, some belong to each LinkedIn account, and so...
Create your account and start your trial
4 minGetting into Swimlane takes three steps: create your account, connect LinkedIn, then choose how you pay. Monthly and yearly subscriptions st...
Switch between organizations
2 minIf you belong to more than one Swimlane organization, you can move from one to the other in two clicks, without logging out. When you have ...
Campaign steps reference
4 minEvery step you can add in the Flow Builder: what it does, its settings and its limits. The four conditions have their own article, Campaign ...
Send images and GIFs
2 minAdd a picture, a screenshot or a GIF to a LinkedIn message from the Swimlane composer. You can send them alone or with text. Before you sta...
Connect your LinkedIn account
3 minSwimlane works through your own LinkedIn account. You connect it once, by signing in to LinkedIn in a secure window: no browser extension, n...
Import the commenters of a LinkedIn post
3 minBring in the people who commented on a post: one post once, or keep watching a post, a competitor's profile or your own posts. Choose the r...
Create and manage lists
4 minA list groups contacts you want to work on together: the result of an import, a target segment, the audience of a campaign. Lists are shared...
The team digest: daily recap and weekly report
3 minThe team digest is an email that tells the whole team what happened: who sent invitations, who got them accepted, how campaigns perform and ...
React to a message or delete one you sent
2 minAdd an emoji reaction to any message in a conversation, or delete a message you sent. Both actions happen on LinkedIn, so your contact sees ...
