Sign in, reset your password and sign out

You sign in to Swimlane with your email address and a password. This article covers signing in, resetting a forgotten password and signing out.

Sign in

1. Go to app.getswimlane.com/login.
2. Type your email and password, then click Sign in.

The page reads Welcome back if you have already signed in from this browser, Welcome otherwise. You can switch the page language with the buttons in the bottom-right corner (EN, FR, NL, ES, DE).

After signing in, Swimlane opens your Inbox. If your LinkedIn session has expired, you first see Connect your LinkedIn (see Reconnect LinkedIn when the session expires). If your workspace has no active subscription, you see the billing page (see Manage your subscription: invoices, card, plan changes and cancellation).

Reset a forgotten password

1. On the sign-in page, type your email address in the email field first.
2. Click Forgot password?. The Reset your password window opens and a 6-digit code is sent to your email.
3. Type the code and click Continue.
4. Enter your New password (at least 8 characters) and type it again in Confirm password.
5. Click Reset password, then sign in with your new password.

Set a password on an older account

Some older accounts were created without a password. When you sign in with one of them, the Set up your password window opens by itself and sends you a code. Type the code, click Continue, choose your password, then click Set password & sign in.

Sign out

• From the app: open Settings and click Logout in the Account group of the sidebar.
• From the billing page: click Sign out at the bottom.

Signing out takes you back to the Swimlane website.

Good to know

• There is no "change password" setting inside the app. To change your password, sign out and use Forgot password?.
• A code is valid for 5 minutes, and requesting a new one invalidates the previous one.
• To protect your account, code requests are limited to a few per 15 minutes, and too many wrong codes lock code verification for 30 minutes.
• To change the email address you sign in with, see General and account settings: language, appearance, name and email.

Troubleshooting

• "Please enter your email address first" when you click Forgot password?: type your email in the sign-in form, then click the link again.
• "Please verify your email before logging in": your address was never confirmed. Follow Reset a forgotten password above: entering the code also confirms your email address.
• "Invalid or expired code": the code is older than 5 minutes or a newer one was sent. Click Didn't receive the code? Resend and use the latest email.
• "Passwords don't match": retype the same password in both fields.
• The code email never arrives: check your spam folder, then use Didn't receive the code? Resend.