General and account settings: language, appearance, name and email

Two settings pages hold your personal preferences: General for how Swimlane looks and behaves on your side, and Account Management for your name and the email address you sign in with.

Settings → General

Open Settings from the bottom of the sidebar. General opens first.

Appearance

Choose System, Light or Dark. System follows your computer's setting. This choice is remembered in the browser you use, not on your account.

Language

Choose English, French, Dutch, Spanish or German. The interface switches immediately and the choice is saved to your account, so it follows you on every device. Swimlane also uses it for the emails it sends you, such as verification codes and the team digest.

On your first sign-in, Swimlane picks your browser's language.

Reset Local Data

Swimlane keeps a copy of your data in your browser so pages load fast. If you notice missing or out-of-date data:

1. Click Reset Local Data.
2. Confirm with Reset.

The page reloads and everything is downloaded again from the server. Your data on the server is not affected.

LinkedIn Connection

Disconnect LinkedIn removes the link between Swimlane and your LinkedIn account. Use it only if you really want to cut the connection:

• all automations that use LinkedIn stop;
• the conversation list and the LinkedIn details Swimlane stored for this connection are removed;
• you are asked to connect LinkedIn again before you can use anything outside Settings.

Your contacts, lists, pipelines and campaigns stay. If your session simply expired, don't disconnect: reconnect from the prompt instead (see Reconnect LinkedIn when the session expires).

Settings → Account Management

Open Settings, then Account Management in the Account group.

Change your name

1. In Profile, edit First name and Last name.
2. Click Save.

The first name cannot be empty.

Change your email address

1. In Change Email Address, type the new address in New Email Address.
2. Click Send Verification Code. A 6-digit code is sent to the new address.
3. On Verify Email Change, type the code and click Confirm Email Change.

From then on, you sign in with the new address, and your previous address receives a notification of the change.

Good to know

• The verification code expires after 5 minutes. Use Resend if it has expired, but wait about 30 seconds between two requests.
• The new address must be different from the current one, must not already belong to another Swimlane account, and cannot contain a "+".
• Account Management stays available even when your workspace has no active subscription.
• To change your password, see Sign in, reset your password and sign out.
• To change what Swimlane knows about your business, see Tell Swimlane about your business: AI context, ideal customer and tone of voice.

Troubleshooting

• The Send Verification Code button stays greyed out. The new address is not valid, is identical to the current one, or contains a "+". The message under the field tells you which.
• "Email address is already in use": another account uses that address. Pick another one or contact the Swimlane team.
• Some data seems missing or out of sync. Use Reset Local Data in General.